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1. On your phone web browser, navigate to https://aka.ms/mysecurityinfo.

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2. Sign in with your email address.

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3. Enter your password or Temporary Access Pass (if you have been given one).

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4. You will be prompted “More information required”. Click Next.

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Info

If you already have the Microsoft Authenticator app installed on your phone, skip to Step 7

5. Click the Download now link in the blue font.

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6. This will take you to the Microsoft Authenticator app in either the Google Play Store or the Apple App Store. Download and install the app.

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7. Return to your web browser and click the Next button.

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8. Click the Pair your account to the app by clicking this link button in the blue font.

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9. This should open the Authenticator app and add your account automatically. You should see an entry with St Vincent’s Institute and your account listed underneath.

10. Return to your web browser and click the Next button

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11. It will now test that the app is working correctly by sending you a test notification.

Open the notification when it appears and then click the approve button.

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12. You will then need to set up a second authentication method to use as a backup in case the app is not working or is inaccessible.

  • Change the region to Australia

  • Enter your mobile phone number

  • Select whether you want to receive a text or a phone call

  • Enter the verification code received by SMS, or answer the phone call and follow the instructions

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13. After successfully setting up and verifying your Authenticator app and phone number, you will now be able to use either of these to complete Multi-Factor Authentication when signing in to your Microsoft account

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Troubleshooting

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