AV Equipment
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Turning on the TV
Turn TV on using the Power Button on the front of the TV, next to the red/blue light.
Ensure the TV Source shows as HDMI 2.
If you are unsure, use the Touch Pen to press the Up arrow at the bottom middle of the TV screen.
This gesture will only work on the home screen, you will need to press the home button to the right of the screen to be brought to the home screen.
Change this to HDMI 2.
Connect your device to the HDMI cable and USB cable. Adaptors are available to loan from SVI IT if required.
Troubleshooting
No display
Ensure the TV is powered on
Press the INPUT button on the top right of TV remote and ensure HDMI 2 is selected
Go to the Display settings on your device and confirm the 2nd display is set to 3840x2160 resolution and refresh rate of 30hz
Audio issues
The Speaker Output should be Crestron Soundbar
If Crestron Soundbar is not in the list, ensure the Crestron Soundbar has a horizontal green light along the front of the soundbar.
If the Soundbar is still not showing, pull the power on the Soundbar and leave it unplugged for 30 seconds before plugging it back in again. It may take up to 2 minutes for the Soundbar to boot up.
Microphone issues
The Microphone input should be Crestron Soundbar
If Crestron Soundbar is not in the list, ensure the Crestron Soundbar has a horizontal green light along the front of the soundbar.
If the Soundbar is still not showing, pull the power on the Soundbar and leave it unplugged for 30 seconds before plugging it back in again. It may take up to 2 minutes for the Soundbar to boot up.
Camera/video issues
If there is no camera detected, ensure the Crestron Soundbar has a horizontal green light along the front of the soundbar
If the Soundbar is still not showing, pull the power on the Soundbar and leave it unplugged for 30 seconds before plugging it back in again. It may take up to 2 minutes for the Soundbar to boot up.