NRL has a 3CX Telephone system with physical handsets and softphones.

User Guides

• Using your desk phone: https://www.3cx.com/user-manual/deskphone-guides/

• Using the web portal: https://www.3cx.com/user-manual/web-client/

• iOS Softphone: https://www.3cx.com/user-manual/installation-iphone/

• Android Softphone:

• Yealink Handset guide:

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Logging in to the Yealink desk phones

The Yealink desk phones are set up as “Hot desk” phones. This means any user can log in and out of any handset, if you know your Extension number and Voicemail PIN. Both will be in your welcome email you received from SVI PBX. If you require this to be resent, please submit an IT Request.

On the top left of the phone screen, you will see either of the following:

• If someone has logged into the phone, you will see their extension number and name.

• If it is not logged in, you will see HD000##, which is the Hot desk number that has been assigned

To log in to the phone:

1. If the phone is currently logged in, press the Logout button on the right of screen

2. Pick up the handset and dial *77*[your extension]* and then press the Send button.

   1. For example, if your extension number is 100, you would type *77*100*

3. The automatic operator will ask for your Voicemail PIN, followed by the hash key (#)

4. You will then be logged into the phone. Your extension number will appear on the top left of the phone screen

To log out of the phone:

1. Press the Log Out button on the right side of the screen.

2. If you can’t see the Log Out button, you may need to swipe from left to right on the screen.

3. You can also pick up the handset and dial *77*5*

Faxes

Faxes sent to the main NRL fax line 03 9418 1155 are now received by email (currently Al & Thuy get them). To send a fax, send an email with your fax as an attached PDF to <NUMBER>@fax.maxo.com.au with <NUMBER> being the number you wish to send the fax to.

Please contact IT first to add you to the Maxo approved faxers group.

Voicemail

• Set your voicemail greeting Web Client / Windows Desktop App

  • Go to “Settings > Greetings”.

  • Record a new greeting, upload pre-recorded messages, and change greetings for individual statuses.

• Set your voicemail greeting via Desk phone

  • Dial the voicemail number as indicated in your user account information email.

  • Enter your PIN and then press #

  • Select option 9 then 8 and then 0 to record.

  • Press # to end the recording and 0 to save.

• Listen to your voicemail messages

  • From your smartphone app, open the menu and tap on “Voicemail”.

  • From the Web Client / Desktop App, go to “Voicemail” and click on the playback icon.

  • From your desk phone, dial your voicemail number or hit “Voicemail / Message”, enter your PIN, press # and then * to play your messages.

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