Outlook - Shared Mailboxes

This article details how to view any Shared Mailboxes that you’ve been added to.

 


Webmail

  1. Go to outlook.office.com

  2. Right click on the Folders dropdown

  3. Select Add shared folder

     

  4. Type in the name of the shared mailbox you wish to view

  5. This will now appear at the bottom of your Folder list on the left hand side. Scroll all the way down to the bottom and you should see the name of the Shared Mailbox in large font - click the arrow next to the name to see the folders.


Windows - Outlook app

All of your shared mailboxes will appear at the bottom of your folder list on the left hand side of the Outlook app. Scroll all the way down to the bottom and you should see the name of the Shared Mailbox in large font - click the arrow next to the name to see the folders.


Mac - Outlook app

  1. In your top menu bar, click Outlook → Preferences

  2. Click on the Accounts button:

     

  3. Click the Delegation and Sharing button:

     

  4. Click the Shared With Me button at the top and then the + icon at the bottom left:

     

  5. Start typing the name of the Shared Mailbox you wish to open and then click Add:

  6. This will now appear at the bottom of your Folder list on the left hand side. Scroll all the way down to the bottom and you should see the name of the Shared Mailbox in large font - click the arrow next to the name to see the folders.