Accessing the Terminal Server

The Terminal Server is a Windows desktop you can access remotely, hosted on an SVI server. This provides access to the network group drives as well as some software. For details, see

This can be accessed from personal laptops and desktops in addition to SVI devices.

It is not possible to use this service on iOS, iPadOS or Android devices.



Prerequisite: Multi-Factor Authentication

You must have Multi-Factor Authentication set up for your SVI Office 365 account before you can access the remote server.


Microsoft Remote Desktop App (MacOS and Windows)

  1. Open SVI app store (Company Portal for Windows or SVI Self Service for MacOS)

  2. Search for and install the Microsoft Remote Desktop app

    image-20240321-000928.png
  3. Once installed, open the app and click the + button

    image-20240321-001224.png

  4. Add Workspace

  5. Enter https://remote.svi.edu.au and wait until the full workspace appears

  6. Click subscribe

  7. Click the + button next to user account and enter your user account credentials - username should be prefixed with ad\

  8. Click Subscribe again

  9. You will see the resources you have access to (this may vary depending on your permissions and role)

     

  10. Doubleclick the resource you want to connect to, your user details are already saved so you won’t need to enter those. Complete the MFA prompt on your phone

  11. You will then connect to the remote desktop

NOTE: For your username, you will be required to place “ad\” in front of your username.

 

Troubleshooting

If you are having trouble connecting to a resource, go into the settings/preferences and remove your user account then recreate it.